1. Introduction

Welcome to Russell's HVAC, LLC ("Company," "we," "us," or "our"). These Terms of Service ("Terms") govern the provision of heating, ventilation, and air conditioning (HVAC) services, specializing in the installation and servicing of heat pumps, provided by Russell's HVAC, LLC, a Maine-based company. By engaging our services, including through our website at https://russellshvacmaine.com/, you ("Customer," "you," or "your") agree to be bound by these Terms. If you do not agree with these Terms, please do not engage our services or use our website.

2. Services

Russell's HVAC, LLC provides professional HVAC services, including but not limited to the installation, maintenance, repair, and replacement of heat pumps. All services are subject to availability, scheduling, and agreement on scope and pricing as outlined in a service agreement or quote provided to the Customer, which may be requested via https://russellshvacmaine.com/.

2.1 Service Agreements

Services will be performed in accordance with the specifications outlined in a written service agreement or quote.

Any changes to the scope of work must be agreed upon in writing by both parties.

We reserve the right to refuse service if the requested work falls outside our expertise, violates applicable laws, or poses safety risks.

2.2 Scheduling and Access

Customers must provide reasonable access to the property where services will be performed.

Appointments are scheduled based on mutual agreement, which may be coordinated through https://russellshvacmaine.com/. Delays caused by the Customer (e.g., failure to provide access) may result in additional fees or rescheduling.

2.3 SMS & EMAIL

You can cancel the SMS service at any time. Simply text "STOP" to the shortcode. Upon sending "STOP," we will confirm your unsubscribe status via SMS. Following this confirmation, you will no longer receive SMS messages from us. To rejoin, sign up as you did initially, and we will resume sending SMS messages to you.

If you experience issues with the messaging program, reply with the keyword HELP for more assistance, or reach out directly to [email protected].
Carriers are not label for delayed or undelivered messages.
As always, message and data rates may apply for messages sent to you from us and to us from you. Message frequency varies. For questions about your text plan or data plan, contact your wireless provider.
'or privacy-related inquiries, please refer to our privacy policy: https://russellshvacmaine.com/privacy-policy

3. Payment Terms

Pricing: Prices for services are provided in a written quote or service agreement, accessible or requested via https://russellshvacmaine.com/.

Payment: Payment is due upon completion of services unless otherwise agreed in writing. Acceptable payment methods include cash, check, or electronic payment as specified in the service agreement.

Late Payments: Overdue payments may incur a late fee of 1.5% per month on the outstanding balance, subject to applicable Maine law.

Deposits: Certain services may require a deposit, which will be outlined in the service agreement.

4. Warranties and Guarantees

Workmanship Warranty: We warrant that our services will be performed in a professional and workmanlike manner, consistent with industry standards, for a period of one (1) year from the date of service completion, unless otherwise specified.

Manufacturer Warranties: Equipment and parts are subject to the manufacturer’s warranty, and we will facilitate claims as applicable.

Exclusions: Warranties do not cover damage caused by misuse, neglect, or external factors beyond our control (e.g., power surges, natural disasters).

5. Customer Responsibilities

Customers must ensure the work area is safe, accessible, and free of hazards.

Customers are responsible for obtaining any necessary permits or approvals unless otherwise agreed in writing.

Customers must inform us of any known issues with the property that may affect service performance (e.g., electrical or structural concerns).

6. Limitation of Liability

Russell's HVAC, LLC shall not be liable for indirect, incidental, or consequential damages, including but not limited to loss of use or property damage, except as required by Maine law.

Our liability for any claim arising from our services shall not exceed the amount paid by the Customer for the specific service in question.

7. Termination of Services

Either party may terminate a service agreement with written notice if the other party breaches these Terms.

We reserve the right to suspend or terminate services for non-payment or unsafe working conditions.

8. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the State of Maine. Any disputes arising under these Terms shall be resolved in the state or federal courts located in Maine.

9. Changes to Terms

We may update these Terms from time to time. The most current version will be posted on our website at https://russellshvacmaine.com/. Continued engagement of our services after changes are posted constitutes acceptance of the revised Terms.

10. Contact Information

For questions or concerns regarding these Terms or our services, please contact us at: [email protected]