1. Introduction

Russell's HVAC, LLC ("Company," "we," "us," or "our") is committed to protecting the privacy of our customers ("Customer," "you," or "your"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information in connection with our HVAC services and our website, https://russellshvacmaine.com/. By engaging our services or using our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We may collect the following types of information:

Personal Information: Name, address, phone number, email address, and payment information provided when you request services, schedule appointments, or contact us via https://russellshvacmaine.com/.

Service-Related Information: Details about your HVAC system, service history, and property specifications provided during service requests or consultations.

Website Usage Information: Non-personal information such as IP addresses, browser type, and pages visited on https://russellshvacmaine.com/, collected through cookies or similar technologies.

3. How We Use Your Information

We use your information to:

Provide, schedule, and perform HVAC services, including installation and maintenance of heat pumps.

Process payments and communicate with you about your service requests or inquiries.

Improve our services and website functionality.

Comply with legal obligations under Maine law.

Send promotional materials or service reminders, with your consent, where required by law.

4. How We Share Your Information

We do not sell or rent your personal information. We may share your information with:

Service Providers: Third-party vendors (e.g., payment processors, scheduling software providers) who assist in delivering our services, subject to confidentiality agreements.

Manufacturers: For warranty claims or equipment support, as necessary.

Legal Authorities: When required by law, such as in response to a subpoena or court order.

5. Data Security

We implement reasonable physical, technical, and administrative measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

6. Your Rights

Under Maine law, you may have the right to:

Access or request a copy of your personal information.

Request correction or deletion of your personal information, subject to legal requirements.

Opt out of receiving promotional communications by contacting us or using the unsubscribe link in our emails.

To exercise these rights, please contact us using the information in Section 9.

7. Cookies and Tracking Technologies

Our website, https://russellshvacmaine.com/, may use cookies to enhance user experience and analyze site performance. You may disable cookies through your browser settings, but this may affect website functionality.

8. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most current version will be posted on our website at https://russellshvacmaine.com/. Continued use of our services or website after changes are posted constitutes acceptance of the revised Privacy Policy.

9. Contact Information

For questions or concerns regarding this Privacy Policy or our data practices, please contact us at [email protected]